Frequently Asked Questions
How quickly will my order ship once it's placed?
Every day except Sunday, we try to make sure all orders received before 2pm Pacific time are shipped the same day. On Sundays, we may process the order but it will ship when USPS re-opens on Monday morning. You will receive a shipping notice as soon as the order has been boxed and labeled. This does not mean that USPS will begin the shipping process if it is after their working hours.
Can I change my order once it's placed?
We do our best to ship orders the same day they are received. So there is a chance that your order will be processed for shipping soon after it's placed. That said, if you have a change you would like to make, email email@example.com and we will accommodate if it's possible.
Can I pick up my order locally?
Due to COVID-19, we can not allow local pickups. We hope to be able to offer this in the future and will post updates as it becomes available. For similar reasons, we do not have a cafe or retail space open to the public. Follow us on Instagram @goodwalkcoffeeco for notices when we are out doing pop-up tastings at events.
How much does shipping cost?
To keep shipping costs as simple as possible, we have several tiers of costs based on the total cost of the order. There are also a couple ways to get Free Shipping.
- Order total less than $25 - USPS First Class or Priority Shipping - $5
- Order total between $25 and $59 - USPS First Class or Priority Shipping - $9
- Order total more than $60 - USPS First Class or Priority Shipping - FREE
- Coffee Subscription - USPS First Class or Priority Shipping - FREE
I ordered a coffee subscription and other merchandise. Why is my shipping not completely free?
When your order includes a coffee subscription and other merchandise, you will still be charged shipping to cover the other merchandise. All future coffee subscription shipments will include Free Shipping. Remember, you can always get Free Shipping with an order total of more than $60, as well.
Do you offer International shipping?
We do offer international shipping outside of the United States. The shipping cost and service can be selected during checkout. We do not mark up the cost of international shipping and pass along the direct cost to you. The cost and timing are entirely dependent on the service selected and the speed the shipments clear customs. We can not offer Free Shipping outside of the U.S. so we can not accommodate coffee subscriptions internationally at this time.
Where do I enter my discount code?
When you check out, you will see a box to enter your discount code on the billing page.
What if my discount code doesn't work?
Certain discount codes are active for a limited time only. First, make sure you're not trying to use a discount code that has expired. We also sometimes change the codes that are given to partners. If you feel that you have a code that should be working and it isn't, email us at firstname.lastname@example.org and we will help you out.
Why is my discount code not discounting all of the products in my cart?
Discount codes should apply to all products EXCEPT coffee subscriptions. Coffee subscriptions are already discounted 15% and include Free Shipping, so we are not able to stack additional discounts on top of those items. If you have a coffee subscription in your cart along with other items, you will see the discount applied to the non-subscription items only.
How does a coffee subscription work?
All of our coffees are available to be purchased as a subscription or a one-time purchase. Subscriptions are discounted 15% and include Free Shipping on the coffee. You can always modify, skip, or cancel your subscription at any time after purchase. Log in to your account at the top of our web page to manage your active subscriptions.
How do I log in to manage my subscription?
Click "Account" in the top navigation of any page on our website. Once you log in to your account you will see a link to "Manage Subscriptions" under Account Details. If you can not log in, or it says you do not have an account, please email us at email@example.com and we can make sure you have an active user log in.
What is the difference between the regular coffee subscriptions and the 3 Month Gift Subscriptions?
All of our coffees are available for a regular coffee subscription. This means you can select the amount of bags or cartons you want to receive and the frequency you would like to receive them (every 7, 14, or 30 days). You only pay for the coffee in a regular subscription when the order is processed each 7, 14, or 30 days. You can cancel, skip, or modify regular subscriptions at any time in your online account homepage. The 3 Month Gift Subscriptions include one bag or carton of coffee shipped each 30 days for three months. These are paid in full in advance and you can not modify the shipping schedule after the order is placed. The 3 Month Gift Subscriptions are really meant to be given as a gift. If you would like the flexibility to change the coffee type, quantity, or frequency of your orders, please use the regular subscription option on the individual coffee pages.
What is your return policy?
We try to accommodate any return needs within reason. Opened bags of coffee can not be returned for safety and sanitary reasons, but if you have any problems with an order, we're always here to work something out. Please read our full Refund Policy or just email us at firstname.lastname@example.org.
How fresh is the coffee and what is the shelf life?
We roast our coffees in small-ish batches so that they are always very fresh when they are shipped out. We are not a roast-to-order company, for good reasons. Coffee needs time to rest and degass before it is packaged and we are very serious about Quality Control on every roast we do. Roasting in batches, rather than to order, allows us to maintain a much higher quality bean in every bag. All of our bags of coffee and k-cup pods are nitrogen flushed before being heat sealed, which means that the roasted beans remain fresh until you open the bag and oxygen hits the beans again. Because of this, the shelf life on an unopened bag of coffee can be several months before there is any discernible drop off in taste.
How should I store my coffee?
The best way to keep the coffee tasting great after opening the bag is to store in an air-tight container in a cool, dry place. Do not put the coffee in the freezer as this could introduce moisture to the coffee and degrade the quality.